Refund policy

Last updated: May 13, 2026

At Baufe, we want to ensure a clear and fair shopping experience. If you need to return an item, we offer a structured return and refund process in accordance with UK consumer law.

Return Summary

Feature Details
Return Period 30 Days from the date of delivery
Return Method By Mail only
Return Shipping (Change of Mind) Responsibility of the customer
Return Shipping (Faulty/Incorrect) Free (Provided by Baufe)
Restocking Fees £0.00 (None)
Refund Processing Within 7 business days after inspection
Condition Items must be in new, unused condition with original tags


1. Your Right to Cancel (Cooling-off Period)

In accordance with the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving your goods. At Baufe, we extend this peace of mind to a 30-day return window.

2. Return Eligibility & Condition

To qualify for a full refund, returned items must meet the following criteria:

  • The return must be requested within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original condition.
  • All original packaging, labels, and tags must be intact.
  • Non-returnable items: For hygiene and safety reasons, certain items (such as earrings or undergarments, if applicable) and Gift Cards cannot be returned.

3. How to Start a Return

  1. Contact our support team at info@baufe.com to request a Return Authorisation.
  2. Provide your order number and the reason for the return.
  3. Once approved, we will provide you with the specific return instructions. Please do not send items back to our London address without prior authorisation, as this may delay your refund.

4. Return Shipping Costs

  • Change of Mind: If you are returning an item because you changed your mind (e.g., wrong size, colour, or style), you are responsible for the cost of return postage. We recommend using a trackable service (like Royal Mail Tracked) as we cannot be held responsible for lost return parcels.
  • Faulty or Incorrect Items: If you receive a damaged, faulty, or incorrect item, Baufe will cover all return costs. Please contact us immediately with a photo of the issue, and we will provide a prepaid return label.

5. Refunds & Processing Time

  • Inspection: Once your return is received at our facility, it will be inspected within 3 business days.
  • Approval: If approved, your refund will be processed automatically to your original payment method within 7 business days.
  • Bank Processing: Please note that your bank or credit card issuer may take an additional 3–5 business days to credit the funds to your account.

6. Exchanges

We accommodate exchanges for alternative sizes or colors through our standard return procedure. Once your returned item is received and processed, you can place a new order for the replacement item.

7. Deductions & Partial Refunds

In accordance with the Consumer Rights Act 2015, if a returned item shows signs of use beyond what is necessary to establish its nature (such as signs of wear, missing tags, or damaged packaging), we reserve the right to deduct an amount from your refund to reflect the diminished value of the goods.

8. Order Cancellations

If you wish to cancel your order, please email us within 12 hours of placement. If the order has already been dispatched, you will need to follow the return process outlined above.

  • Email: info@baufe.com
  • Return Address: Baufe, 21 Fairfoot Rd, London E3 4EG, United Kingdom

    (Note: Always contact us via email before sending a return)

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

        Customer Service (Opening Hours):

        • Monday - Friday:  09:00 - 18:00 (GMT)
        • Saturday and Sunday:  10:00 – 16:00 (GMT)